User Data Deletion

Last updated: April 16, 2026

This page explains how to permanently delete your Qareib account and the personal data associated with it. Self-service deletion is built into the Merchant Dashboard and takes less than a minute.

1. Self-service deletion (recommended)

The fastest way to delete your account is directly inside the Merchant Dashboard. Steps:

Sign in to your Merchant Dashboard at app.qareib.com.
Open the user menu in the sidebar (your profile name and avatar at the bottom of the left sidebar).
Click "Delete account".
Read the warning, then click "Send verification code". A 6-digit code is sent by SMS to the phone number on the account.
Enter the 6-digit code and click "Delete account".
You are immediately signed out. The deletion takes effect at that moment.

2. What happens when you delete

We immediately and permanently:

Anonymize your user profile (name, email, profile picture).
Revoke all of your active sessions and refresh tokens across every device.
Free your phone number so it can be re-used to register a new account.
Disconnect any messaging channels you owned (Instagram, WhatsApp Business, Facebook Messenger, TikTok) and stop receiving webhook events for them.
Stop processing your data for product analytics, marketing, and operational notifications.

For legal, financial, and dispute-resolution reasons we retain a minimal subset of records:

Order, invoice, and financial transaction records — retained for a minimum of 5 years as required by Iraqi tax and commercial law, with all personal identifiers detached from your profile.
Anonymized aggregate analytics — retained indefinitely; not linkable to you.
Conversation messages associated with disconnected channels are purged within 30 days of channel disconnection unless required for an ongoing dispute.
Records subject to active legal proceedings or regulatory holds — retained until released.

3. Alternative deletion request channels

If you cannot use the in-app flow (lost phone number, forgotten password, multi-tenant edge case), send us a deletion request through any of the following channels and we will process it manually within 30 business days. We will verify your identity before completing the request:

4. Response time

Self-service deletions take effect immediately. Manual requests sent through the alternative channels above are completed within 30 business days. If you do not receive an acknowledgement within 5 business days, please resend your request — we may have missed it.